Enterprise Rent-A-Car Sucks!

I've had my problems with Enterprise Rent-A-Car in the past, but the following ordeal takes the cake.  It's from my friend Carlos' blog.  Check out this drama!

Dear Enterprise Rent-A-Car, Hello.  My name is Carlos.
Dear Enterprise Rent-A-Car, I’m the customer who got dropped off this morning at your Lower Roswell and Johnson Ferry location to pick up my reserved compact car.
Dear Enterprise Rent-A-Car, I am the customer who you told you would not rent a car to because I had an out of state license and a debt card.
Dear Enterprise Rent-A-Car, I am the customer who you told there was nothing you could do and to please leave.
Dear Enterprise Rent-A-Car, I am the customer who you told, had I had a GA drivers license, you would rent a car to me.
Dear Enterprise Rent-A-Car, I am the customer who you told that there was some law out there that does not allow you to rent me a car.
Dear Enterprise Rent-A-Car, I am the customer who you told that AVIS or Hertz probably would rent me a car. Yet I thought there was “some law”.
Dear Enterprise Rent-A-Car, I am the customer who read this on your wall.

Our mission is to fulfill the automotive and commercial truck rental, leasing, car sales and related needs of our customers and, in doing so, exceed their expectations for service, quality and value.

We will strive to earn our customers’ long-term loyalty by working to deliver more than promised, being honest and fair and “going the extra mile” to provide exceptional personalized service that creates a pleasing business experience.

Dear Enterprise Rent-A-Car, I am the customer who woke up his sleeping wife and 3 children in Nashville with a call because I needed to get our American Express number.
Dear Enterprise Rent-A-Car, I am the customer who you told, after I called my wife, that you needed the “actual card”.
Dear Enterprise Rent-A-Car, I am the customer who then called my roommates to come rent a car for me since you would not take my money.
Dear Enterprise Rent-A-Car, I am the customer who watched 8 other customers walk in and out with a smile as I sat stranded on your chairs trying to figure out what to do next.
Dear Enterprise Rent-A-Car, I am the customer who was late to his meeting with 10 other people because you told me people with out of state licenses are a higher risk to “steal” your cars.

Dear Enterprise Rent-A-Car, I am the customer who has just let his 4000 blog readers know how gloriousy sucky your ways are.
Dear Enterprise Rent-A-Car, I am the customer who knows you don’t care about my blog or my readers but this made me feel better anyways.
Dear Enterprise Rent-A-Car, you did not just mess up my morning. At last count, 17 people were affected this morning because you did not trust me enough to rent me a car.
Dear Enterprise Rent-A-Car, after all the drama you caused this morning, my seat does not even recline.

Regards,
Carlos Whittaker

Comments

[Matt]

He should send that to the Consumerist website. Sad that crap like that still happens in this day in age. No debit card access? Sheesh. Out of state liscense not allowed? At a car rental outfit? The horror. It really sounds like the person working there was either profiling or just really didn't want to be there that day.

[Jordan]

Great post. But I would like to say I have been really disappointed with Enterprise lately. While I applaud their green efforts, I will not use their abuse of taxpayer money by playing victim for bailouts. The Wall Street Journal did a expose. You can read about it here:

http://digg.com/d1l2xh

You have to pay to get the full Wall Street Journal article.